Refund policy
60-day free paperless returns
Enjoy 60-day free paperless returns on all orders. You have 60 days after delivery to request a return.
For change-of-mind returns under our 60-day policy, your item must be unworn or unused, with tags and in its original packaging. Please provide your order number or proof of purchase. These conditions do not limit your statutory rights.
How to return an item
Contact support@livloko.com to start your return. We will send you a Royal Mail QR code within 24 hours. Take the QR code and your parcel to your local Royal Mail branch, where they will print the return label for you. No printing is required and the return postage is free.
Lifetime manufacturer’s warranty
All products are backed by a lifetime manufacturer’s warranty against manufacturing defects. If you believe your item has a manufacturing defect, contact support@livloko.com with your order number or proof of purchase and details of the fault. Photos can help us assess the issue.
The 60-day change-of-mind return period does not limit the lifetime manufacturer’s warranty or your statutory rights. Please contact us if your item arrives damaged, faulty or incorrect so we can help resolve the issue.
Refunds
Once your return is received and inspected, we will email you with the outcome. Approved refunds are issued to your original payment method. It may take up to 10 days for the refund to appear in your bank account.
Your statutory rights are not affected by this policy, including your rights for faulty goods and applicable online cancellation rights. Sale items have the same statutory rights as full-price items.
Contact us
Email: support@livloko.com
Phone: 0330 808 4947
Address: 15 Southwold Road, Upper Clapton, Hackney, London, E5 9RD, United Kingdom
Operating Hours: 9am–5pm, Monday to Friday (UK time)